Return and Refund Policy
At SHAMS AL SABAH GEN. TR. LLC, we aim to ensure customer satisfaction with every purchase. If you’re not completely happy with your product, we’re here to assist you. Below are the guidelines for returns, exchanges, and refunds to help make the process smooth and clear.
1. Damages and Issues
If you receive a damaged or defective product, please report the issue within 7 days of receiving your order.
- Contact us immediately at contact@shamsalsabah.net or call +971 55 174 3010 with the following information:
- Order number
- Photos or videos of the damaged item(s)
- A description of the issue
Once approved, we will offer:
- A replacement item (if available)
- A full refund (if replacement is not possible)
2. Return and Exchange Policy
Eligibility for Returns
To be eligible for a return or exchange, the item must meet the following criteria:
- The item must be unused, unwashed, and in its original packaging with all tags attached.
- The return request must be made within 7 days of receiving the product.
- Proof of purchase (e.g., invoice or order confirmation) is required.
Non-Returnable Items
Certain items cannot be returned or exchanged, including but not limited to:
- Perishable goods (e.g., food, beverages)
- Personal care items (e.g., cosmetics, skincare, hygiene products)
- Customized or personalized items
- Items marked as "final sale"
3. Exchanges and Refunds
Exchanges
If you wish to exchange an item for a different size, color, or model, please contact us at contact@shamsalsabah.net. Exchanges are subject to stock availability.
Refunds
- Refunds will be processed to your original payment method within 7-14 business days after approval.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
Please note: Shipping costs are non-refundable unless the return is due to a defect or error on our part.
4. Steps for Returning an Item
- Initiate a Return Request
Contact our support team via email at contact@shamsalsabah.net or call +971 55 174 3010 to request a return authorization. - Prepare the Item
Repack the item securely with all original packaging, tags, and accessories included. - Ship the Item
We will provide instructions for returning the item. Customers are responsible for return shipping costs unless the item is defective or incorrect. - Receive Confirmation
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.
5. Contact Us
If you have any questions or need assistance with a return, don’t hesitate to contact us:
We value your trust and are committed to making your shopping experience enjoyable and worry-free. Thank you for choosing SHAMS AL SABAH GEN. TR. LLC!
