Shipping and Payment Policy
At SHAMS AL SABAH GEN. TR. LLC, we strive to ensure a smooth and hassle-free experience for our customers. Below is an overview of our shipping and payment policies, including details about shipping options, payment methods, and related FAQs.
1. Shipping Information
International and Local Shipping Options
We offer reliable shipping services for both local and international orders through trusted courier partners.
- Local Shipping: Delivery to locations within the UAE.
- International Shipping: Available to select countries. Please contact us to confirm shipping availability for your region.
Supported Shipping Zones
- Local: Across all Emirates in the UAE.
- International: Countries in the GCC and select regions worldwide.
Shipping Costs
- Local Deliveries: A flat rate of X AED or free shipping for orders above Y AED.
- International Deliveries: Shipping charges are calculated at checkout based on the destination and package weight.
Order Processing and Delivery Times
- Processing Time: Orders are processed within 1-2 business days of payment confirmation.
- Local Delivery: Estimated delivery within 2-5 business days.
- International Delivery: Estimated delivery within 7-14 business days, depending on the destination.
Please note: Delivery times may vary due to customs or unforeseen delays.
Damages, Returns, and Lost Packages
- Returns: Items can be returned or exchanged within 7 days of receipt, subject to approval. Please refer to our Return Policy for detailed guidelines.
- Damages: If your package arrives damaged, please contact us immediately at shamssabahllc@gmail.com with photos of the damaged item.
- Lost Packages: We are not liable for packages lost due to incorrect shipping information. Please double-check your address during checkout.
2. Payment Information
Payment Options
We offer secure and flexible payment methods to suit your needs:
- Credit/Debit Cards: We accept Visa and MasterCard payments.
- PayPal: A quick and secure online payment option.
- Cash on Delivery (COD): Available for local orders within the UAE.
Payment Instructions
- Credit/Debit Cards: After placing your order, you will be redirected to our secure payment gateway to complete the transaction.
- PayPal: Log in to your PayPal account and follow the prompts to confirm your payment.
- COD: Pay in cash upon delivery. The maximum COD order value is 2500 AED.
Payment Requirements
For online payments, ensure you have the following details ready:
- Card number
- Expiry date
- CVV (three-digit security code on the back of your card)
3. FAQs
- How can I track my order?
You will receive a tracking number once your order is shipped. Use this number on our courier partner’s website to track your package. - What happens if I am unavailable during delivery?
The courier will contact you to schedule a redelivery. - Can I cancel my order?
Orders can be canceled within 24 hours of placement by contacting customer support.
4. Contact Us
If you have questions or need assistance, feel free to contact us:
We appreciate your trust and look forward to serving you. For any additional information, please review our Terms and Conditions and Privacy Policy.
